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How Telebank Works

Using Telebank is easy.

• Just dial (866) 721-2369 with a touch tone telephone, you will be connected to the main menu
• Upon entering the personal account section of the system, you will be asked to enter your confidential personal identification number, or "PIN #"

Then you can obtain access to information on your accounts and perform various tasks like transfers and statement faxes

The following functions are available at any time while using TeleBank:
 

• Use the (*) key to repeat a menu.
• Press (9) to exit TeleBank at any time.Press (0) to reach a personal banking representative during normal banking hours.
  
  The Main Menu Options are as follows:
  
  1. Checking, Savings, Certificates of Deposit
       • Checking Account Information
       • Savings Account Information
       • Certificates of Deposit Information 
       • Determine if the bank should authorize and pay overdrafts for ATM/debit card transactions
  
  2. Transfer of Funds
       • Transfer between checking and savings accounts
       • Make payments to your line of credit or loan account
  
  3. Loan and Line of Credit account information
       • Payment information
       • Payoff information
       • Interest information
       • Escrow information
       • Original Loan information
  
  4. Branch Information
  
  5. Change your Personal Identification Number
  
  6. Verify Funds in Accounts
  
  7. Cardbase Services
       • Activate your card
       • Report lost or stolen card
       • MasterCard Secure Code Assistance
       • Change your personal identification number
       • Order a replacement for a damaged card
       • Card security tips